Refund Policy
Last updated: this page reflects our current practices.
Before work begins
Nothing is charged until you've confirmed a custom quote based on your specific brief. Take the time to review the scope, deadline, and price before confirming — this is the best way to avoid any mismatch between what you expected and what's delivered.
If delivered work doesn't match your brief
If the guidance, editing, or design we deliver doesn't align with the original instructions you provided, message us on WhatsApp and we'll revise the work at no extra cost — see our Revision Policy for how this works. Our first response to a mismatch is always to fix it, not to debate a refund.
Cancellations
If you need to cancel a request, contact us as early as possible. If work has not yet started, we'll discuss a fair resolution based on how far along the request is. Once a specialist has begun work on your project, cancellation is handled case by case — we're reasonable about this, and the fastest way to resolve any concern is to message us directly rather than wait.
How to raise a concern
Message us on WhatsApp or Telegram with your original order details and what's wrong. We aim to respond quickly and resolve concerns directly rather than through a formal dispute process wherever possible.